Privacy Policy

Effective Date: 16.02.2026

Website: https://veluxconciergeukltd.com/

ICO Registration Number: ZB776764

We are committed to protecting your privacy and handling your personal information securely and respectfully in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains how I collect, use, and store your data, and outlines your rights regarding your personal information.

1. Information I Collect

To provide you with the best possible service, I collect different types of information depending on your interaction with me.

When you make an initial enquiry, I may collect:

Name
Email address
Telephone number
Information relating to the nature of your enquiry

If you proceed with hypnotherapy sessions, I may collect:

Basic health information (physical and mental health history)
GP contact details (where appropriate/required)
Next of kin details (strictly for use in emergencies)
Session notes (brief summaries of our work together)

Financial Data: I do not receive or retain your bank details or credit card information.

2. How Your Information Is Used

I use your personal data for the following lawful purposes:

Service Delivery: To respond to your enquiries, arrange appointments, and provide hypnotherapy services.
Client Support: To send you session recordings or homework where appropriate.
Legal Compliance: To maintain accurate records as required by insurance and UK law.

Marketing: I will only contact you for marketing purposes if you have given your explicit consent. You may withdraw this consent at any time.

3. Confidentiality and Disclosure

Our sessions and the information you provide are strictly confidential. I will not share your data with third parties, except in the following specific circumstances:

Required by Law: If a court of law or legal authority compels me to disclose information.
Risk of Harm: If I believe there is a serious risk of harm to yourself or others.
Crime Prevention: Where disclosure is required for the prevention or detection of a serious crime.

Professional Supervision: As per professional standards, I may discuss cases during professional supervision to ensure best practice. In these instances, all client details are anonymized, and you will not be identified.

4. Data Storage and Security

I take the security of your data seriously.

Digital Data: Stored on password-protected devices and within secure, encrypted systems.
Physical Records: Kept in a locked, secure location with restricted access.

5. Data Retention

In accordance with insurance requirements and professional standards:

All client records and session notes are retained for a period of 7 years from the date of our last session.
After this period, all data is securely destroyed (digital files deleted and physical notes shredded).

6. Your GDPR Rights

Under the UK GDPR, you have specific rights regarding your personal data:

Right of Access: You may request a copy of the personal data I hold about you.
Right to Rectification: You may request that I correct any inaccurate or incomplete data.
Right to Erasure: You may request that your data be deleted (subject to my legal requirement to retain records for 7 years for insurance/legal purposes).
Right to Restrict Processing: You may request that I limit the way I use your data.
Right to Object: You may object to the processing of your data for specific purposes (e.g., marketing).
Automated Decision Making: You have the right not to be subject to decisions made solely by automated processing.

I will respond to all valid requests within 30 days.

7. Cookies

My website uses cookies to improve your browsing experience. Cookies are small text files placed on your device to help the site function effectively and to analyze website traffic.

You can choose to accept or decline cookies through your browser settings.
Disabling cookies may prevent you from taking full advantage of the website.

8. External Links

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement.

9. Contact and Complaints

If you have any questions about this privacy policy or how your data is handled, please contact me at:

Email: hello@veluxconciergeukltd.com

Phone: 07920 068394

If you feel that your personal data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). ICO Website: www.ico.org.uk