Terms and Conditions

Effective Date: 16.02.2026

Website: https://veluxconciergeukltd.com/

Contact: hello@veluxconciergeukltd.com | 07920 068394

Please read these Terms and Conditions carefully before booking a session. By scheduling an appointment, you agree to the terms outlined below.

1. Appointments

• Booking: Sessions are strictly by appointment only. Ad-hoc or walk-in sessions are not available.

• Scheduling: Appointments must be arranged directly with me via email, phone, or the contact method provided on the website.

• Punctuality: Please ensure you are ready for your session at the agreed time. If you are late, the session may still finish at the scheduled time to ensure fairness to other clients.

2. Fees and Payment

• Agreement of Fees: The specific fee structure for your therapy plan will be discussed and agreed upon during the Initial Consultation.

• Payment Timing: Payment is required in full either prior to or at the time of the relevant therapy session.

• Methods: Payment methods will be confirmed during booking (e.g., bank transfer or cash).

3. Confidentiality and Data Protection (GDPR)

I am committed to protecting your privacy. All information shared during sessions is strictly confidential and handled in accordance with the UK General Data Protection Regulation (UK GDPR).

Exceptions to Confidentiality: While our sessions are private, I am legally or ethically bound to breach confidentiality in the following specific circumstances:

1. Risk of Harm: If there is a significant risk of serious harm to yourself or others.

2. Legal Requirement: If I am required to disclose information by a court of law.

3. Crime Prevention: If disclosure is necessary for the prevention or detection of a serious crime.

Professional Supervision: As part of professional practice and to ensure you receive the best care, I may discuss your case during professional supervision. In these instances, all client details are anonymized, and your identity will remain protected.

For full details on how your data is processed, please refer to my [Privacy Policy].

4. Medical Disclaimer

• Complementary Therapy: Hypnotherapy is a complementary therapy and is not a substitute for professional medical advice, diagnosis, or treatment.

• Not a Doctor: I am a hypnotherapist, not a General Practitioner (GP) or medical doctor.

• Ongoing Medical Care: You should not stop or alter any treatment, medication, or advice given to you by your GP or other healthcare providers without consulting them first.

• Consultation: If you have specific health concerns, please consult your doctor before commencing hypnotherapy.

5. Client Responsibility and Results

• Engagement: Success in hypnotherapy relies heavily on the client’s commitment and participation. You agree to engage fully with the process, both during sessions and with any tasks set for outside the sessions.

• No Guarantees: Results vary from person to person. While I am committed to using my skills and experience to help you achieve your goals, specific outcomes cannot be guaranteed.

6. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales.